Restricted Delivery Areas For certain locations like schools, churches, prisons, and more, an additional $79.00 fee is applied for delivery. We strive to find the best shipping rates for international orders but require assistance from freight forwarders. While we assist in coordination, customers are responsible for any associated charges or taxes.
Refunds and Returns Overpayments are automatically credited to your Bulk Crew Wholesale account. If you prefer a reimbursement, please notify your salesperson or our customer service. Refunds are issued based on the original payment method, with checks sent to the listed account address. Returns are subject to a 20% restocking fee.
International Shipping International orders need complete and accurate information for processing. We recommend finding a freight forwarder familiar with your country’s import policies. For smaller shipments, UPS handles international orders, while larger ones require a customer-provided freight forwarder.
Container Shipments We ensure quality packaging for every container, coordinating with your freight forwarder for efficient scheduling. Consolidation services are available at no extra charge, with a $10,000 purchase minimum.
Ordering Process Orders must meet a minimum of $500 (excluding freight). Upon order submission, a salesperson will confirm details such as ID verification and shipping address. We reserve the right to limit quantities or reject orders.
Processing and Delays Orders are processed promptly upon receiving all necessary information and payment. Delays may occur due to incomplete address/payment, order modifications, out-of-stock items, or unforeseen circumstances.
Returns and Shortages Returns require prior authorization and are subject to restocking fees. Shortage claims must be reported within two business days, with necessary documentation provided for processing.
Customer Information California customers must provide a reseller’s permit and ID. We collect personal information for marketing purposes and ensure its security. Uncompleted orders may trigger reminder emails for up to 60 days.
User Feedback We value your feedback but reserve the right to moderate inappropriate content. Submitted content becomes the property of Bulk Crew Wholesale, with sanctions for policy violations.
Site Usage By accessing our website, you agree to abide by our terms and conditions. All purchase orders are subject to these terms, with any contractual agreements superseding them.